Privacy Policy
Last Updated: January 15, 2025
We appreciate you taking the time to read this. At visionaiintellect, we handle your information with care — because that's what you'd expect from people you work with.
This policy explains what data we collect when you use our services, why we need it, and what we do with it. We've tried to write this in plain language instead of dense legal terms. If something's unclear, just reach out.
Information We Collect
What You Share With Us Directly
When you contact us or use our services, you provide certain information yourself. This includes:
- Your name and business details when filling out contact forms
- Email address and phone number so we can respond to inquiries
- Project requirements and specifications you share during consultations
- Payment information when engaging our services (processed securely through third-party providers)
- Feedback and communications you send our way
Technical Information We Gather Automatically
Like most websites, ours collects some technical data when you visit. This happens in the background and helps us understand how people use the site:
- IP address and general location data (city level, not your exact address)
- Browser type and device information
- Pages you visit and how long you spend on them
- Referral sources — where you came from before landing on our site
- Time and date of your visit
Quick note: We don't use invasive tracking or sell your data to third parties. The technical information we collect helps us improve the website experience and understand what content is most useful.
How We Use Your Information
We're not in the business of hoarding data. Here's what we actually do with the information you provide:
| Purpose | Details |
|---|---|
| Service Delivery | Processing your requests, managing projects, and delivering the prototyping and UX design services you hired us for |
| Communication | Responding to inquiries, sending project updates, and keeping you informed about work in progress |
| Payment Processing | Handling invoices and payments securely through trusted payment processors |
| Website Improvement | Understanding how visitors use our site so we can make it better and more useful |
| Legal Compliance | Meeting our obligations under Taiwan's Personal Data Protection Act and other applicable regulations |
We won't send you promotional emails unless you've specifically asked for them. And you can unsubscribe anytime — no hard feelings.
Your Rights and Control
This is your data. You have real control over what happens to it. Under Taiwan's Personal Data Protection Act and international standards, you can:
Access Your Data
Request a copy of the personal information we have about you. We'll provide this in a readable format within 30 days.
Correct Inaccuracies
If something's wrong or outdated, let us know and we'll update it promptly.
Request Deletion
Ask us to delete your information (with some exceptions for legal or contractual obligations).
Restrict Processing
Limit how we use your data in certain circumstances while maintaining necessary records.
Data Portability
Receive your data in a structured format that you can transfer to another service provider.
Withdraw Consent
Change your mind about how we use your information where consent was the basis for processing.
To exercise any of these rights, just email us at support@visionaiintellect.com. We'll respond within 15 business days and work with you to address your request.
How We Protect Your Information
Security isn't just a checkbox for us. We take practical steps to keep your data safe:
- Encrypted connections (SSL/TLS) for all data transmission between your browser and our servers
- Secure cloud storage with reputable providers who meet international security standards
- Access controls ensuring only authorized team members can view client information
- Regular security audits and updates to our systems
- Secure backup procedures to prevent data loss
- Confidentiality agreements with all team members and contractors
That said — no system is completely bulletproof. We do everything reasonable to protect your data, but we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll notify you promptly and transparently about what happened and what we're doing about it.
Data Retention
We don't keep information longer than necessary. Here's our approach:
Active Project Data: Maintained throughout the project duration and for one year after completion for reference and support purposes.
Financial Records: Kept for seven years as required by Taiwan tax regulations.
General Inquiries: Contact form submissions and general correspondence are kept for two years, then automatically deleted.
Technical Logs: Website analytics and server logs are retained for 90 days before being anonymized or deleted.
You can request earlier deletion of your data anytime, subject to legal retention requirements.
Sharing Your Information
We're not in the business of selling data. We share information only when genuinely necessary:
Service Providers
Sometimes we work with trusted third parties to deliver our services — hosting providers, payment processors, email services. These partners are contractually required to protect your data and can only use it for the specific purposes we've outlined.
Legal Requirements
If required by Taiwan law or valid legal process, we may need to disclose information to authorities. We'll notify you when possible unless prohibited by law.
Business Transfers
In the unlikely event visionaiintellect is acquired or merged with another company, your data would transfer as part of business assets. We'd notify you and ensure the new entity respects this privacy policy.
We never sell, rent, or trade your personal information to third parties for their marketing purposes. Period.
International Data Transfers
Our primary operations are in Taiwan, but we use some international service providers (like cloud hosting services) that may store data outside Taiwan. When this happens:
- We ensure adequate data protection through contractual safeguards
- We work with providers who meet international security standards
- Data is encrypted during transfer and storage
- We comply with Taiwan's Personal Data Protection Act requirements for cross-border transfers
If you have concerns about where your data is stored, contact us and we can provide specific details about our current infrastructure.
Cookies and Tracking
We use a small number of cookies — those little text files that websites store on your device. Here's what they do:
Essential Cookies
These make the website work properly. They remember your preferences during a session and help the site function correctly. You can't disable these without breaking the site.
Analytics Cookies
We use basic analytics to understand how people use our site — which pages are popular, where visitors come from, what devices they use. This helps us improve the experience. These cookies don't identify you personally.
Most browsers let you control cookies through settings. You can block or delete them, though this might affect how the site works. Check your browser's help section for instructions.
Children's Privacy
Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 16 years old. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it immediately.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the date at the top and notify active clients by email.
We encourage you to review this policy periodically. Continued use of our services after changes means you accept the updated terms.
Taiwan-Specific Provisions
Under Taiwan's Personal Data Protection Act, you have specific rights and we have clear obligations. This includes:
- The right to know what categories of personal data we collect and why
- The right to access and review your data
- The right to request corrections or supplements
- The right to request cessation of collection, processing, or use
- The right to request deletion of your data
If you have concerns about how we handle your data, you can file a complaint with Taiwan's National Development Council or contact us directly to resolve the issue.
Questions or Concerns?
We're here to help if you have questions about this policy or how we handle your information.
Email: support@visionaiintellect.com
Phone: +886 3 479 9827
Address: No. 35, Yizhong Rd, Yilan City, Yilan County, Taiwan 260
We typically respond to privacy inquiries within 2 business days.